Technically yes. While Flowvera is not currently a SaaS (see upcoming MMF platform here), our team can integrate many of your existing systems. For example, every time a customer inquiry is handled it can be saved to a database, spreadsheet, or CRM (like Salesforce or Zoho). Put concisely, the Flowvera A.I. email agent can be seen as an addition to your current processes. It operates separately and only requires manual intervention in the case of support escalation.

If your customer has an issue that requires escalation or specialized support, the Flowvera A.I. email agent can forward the email thread to an existing email channel, send a notification through a messaging channel (such as Slack or Microsoft Teams), and let the customer know their issue is being escalated.

The Flowvera email agent can handle a large amount of incoming inquires with automated precision. While limits generally depend on the selected service plan (see plans here), our team can develop a custom Enterprise level agent capable of handling hundreds of unique inquiries per hour 24/7.

Yes, we offer a demo of the standard plan (see plans here). This demonstration will utilize a simple knowledge base we build based on the ethos of your business and the services you offer, which will allow you to preview the incredible power of A.I. enhanced automation.

Our team secures customer and company data by employing advanced encryption protocols for both data in transit and at rest, ensuring the constant protection of sensitive information. Our system is built with strict access controls and multi-factor authentication, allowing only authorized personnel to handle data. Additionally, we conduct regular security audits and adhere to industry best practices to maintain a robust, continuously monitored environment. All clients have logically separate deployments of their respective customer service solutions, which prevents data leakage and prohibits A.I. email agents from using any company data other than their respective Flowvera client.

The duration of each project depends on its respective size and scope, though general integrations can take less than a week to complete (which can be dependent on the availability of your company while the Flowvera team gathers your company-specific information).

Immediately. Once your A.I. email agent channel has been established, it can immediately start handling customer inquiries using knowledge specific to your company.

Yes, our plans are actually focused on the maintenance, updating, and general support of your A.I. agent. Flowvera is a customer service center that uses A.I. to handle your customer inquiries. Our team handles the technical aspects of integrating A.I. for you.

Yes, the A.I. agent deployed by Flowvera is able to handle a wide range of customer inquiries including (but not limited to) general FAQ support, product/service information requests, and order/delivery based inquiries.

The standard SMB (small to medium-sized business) client can generally expect to see 15+ hours of manual work saved monthly, an automatic resolution rate of 60% of inbound email inquiries, and a 5% increase in customer retention (as defined by Flowvera's ability to increase customer satisfaction through quicker and more accurate customer service responses).